Promotely Digital · getpromotely.com Last updated: June 12, 2026 · Effective date: April 1st, 2026
1. Agreement to these terms
These Terms & Conditions (“Terms”) govern your use of getpromotely.com (the “Website”) and the digital marketing services (“Services”) provided by Promotely Digital (“Promotely”, “we”, “us”), a Digital marketing agency with its principal place of business at G-45, Agrasen tower, Central spine, Vidhyadhar Nagar, Jaipur, Rajasthan, India.
By using the Website, submitting an enquiry, or engaging our Services, you agree to these Terms. If you are acting on behalf of a business, you confirm you are authorised to bind that business. If you do not agree, please do not use the Website or our Services.
2. Our services
We provide digital marketing services including Meta (Facebook/Instagram) advertising, Google advertising, search engine optimisation (SEO), Google Business Profile optimisation, WhatsApp marketing and automation, landing pages, and related consulting. The specific scope, deliverables, timelines, and fees for your engagement are set out in your proposal, service agreement, or invoice (together, the “Proposal”). If these Terms conflict with your Proposal, the Proposal prevails for that engagement.
Information on the Website — including service descriptions and pricing — is indicative, may change without notice, and does not constitute a binding offer until confirmed in a Proposal.
3. Fees and payment
- Our Services are offered on monthly retainers and project fees as stated in your Proposal. Retainers are billed monthly in advance.
- All fees are quoted exclusive of applicable taxes (including GST), which will be added to invoices as required by law.
- Payment is due within [7] days of the invoice date, by the methods stated on the invoice (online payment via [PAYMENT PROCESSOR], bank transfer, or UPI).
- If payment is overdue, we may charge late interest of [1.5]% per month on the outstanding amount and/or pause Services until the account is settled. Paused time does not extend the billing period.
- We may revise retainer pricing with at least 30 days’ written notice; revised pricing applies from your next billing cycle.
4. Advertising budgets and third-party costs
Your advertising spend (amounts paid to Google, Meta, or any other platform) is separate from and additional to our fees. Unless your Proposal states otherwise, you will fund ad accounts directly with the platforms using your own payment method, and you are responsible for all platform charges. Third-party tool costs (such as software subscriptions, stock assets, or premium plugins) required for your engagement are also payable by you and will be agreed in advance.
We are not responsible for refunds, credits, or billing disputes with advertising platforms, though we will reasonably assist you in raising them.
5. Promotional offers
We may run limited-time promotional offers on our Website or advertising. Unless stated otherwise, offers: apply to new clients only, are limited to one per business, cannot be combined with other offers, apply for the stated period only, and may be modified or withdrawn at any time before purchase. Offer pricing reverts to standard pricing after the promotional period stated in your Proposal.
6. Your responsibilities
To deliver the Services, we need your timely cooperation. You agree to:
- Provide access to required accounts and assets (ad accounts, Google Business Profile, website, analytics, brand assets) promptly and maintain that access during the engagement.
- Review and approve deliverables, creatives, and campaigns within agreed timelines. Where you do not respond within [5] business days, we may reasonably proceed or pause the affected work, and timelines shift accordingly.
- Ensure that all information, claims, offers, and content you provide or approve are accurate, lawful, and yours to use, and that your products and services comply with applicable laws and platform policies.
- Maintain your own website, hosting, domain, and payment arrangements unless these are expressly part of your Proposal.
Delays caused by missing access, approvals, or inputs do not suspend retainer billing.
7. Accounts, access and ownership
Wherever practical, ad accounts, pixels, Google Business Profiles, and pages are created in your name and ownership, with Promotely granted partner or admin access for the engagement. You retain ownership of your accounts, audiences, and data at all times. On termination and full payment, we will hand over credentials/ownership of accounts created for you and remove our access within [10] business days.
8. Intellectual property and portfolio use
- Your materials (brand assets, content, data you provide) remain yours; you grant us a licence to use them to deliver the Services.
- Deliverables created specifically for you (ad creatives, copy, landing page designs, campaign assets) become yours upon full payment of the related invoices.
- Our pre-existing materials — including our methodologies, frameworks, processes, templates, internal tools, and know-how — remain our property; you receive a non-exclusive licence to benefit from them within the deliverables.
- Portfolio rights: we may identify you as a client and showcase non-confidential work and results in our portfolio, website, and marketing unless you opt out in writing.
9. No performance guarantees
Digital marketing outcomes depend on factors outside any agency’s control — including your offer, pricing, market, competition, budget, sales process, seasonality, and platform algorithm or policy changes. Accordingly, we do not guarantee any specific rankings, leads, sales, revenue, ROAS, or other results. We commit to providing the Services with professional skill, care, and industry best practices. Any figures in our marketing, case studies, audits, or Proposals are illustrative or good-faith estimates, not promises — see our Disclaimer.
10. Third-party platforms
The Services depend on platforms such as Google, Meta, and WhatsApp, each governed by its own terms and policies, which you must comply with. We are not liable for platform decisions or changes — including ad disapprovals, account restrictions or suspensions, feature removals, pricing changes, or data/reporting changes — although we will use reasonable efforts to assist you in resolving them. Metrics reported by platforms are produced by those platforms, and we cannot warrant their accuracy.
11. Refunds and cancellation
- Monthly retainers: either party may cancel with 30 days’ written notice (email is sufficient). Notice received during a billing month takes effect at the end of the following billing month’s notice period; you remain responsible for fees up to the effective date.
- Once a retainer month has commenced, that month’s fee is non-refundable, as work, planning, and capacity are committed in advance.
- Setup or onboarding fees and completed project milestones are non-refundable.
- Advertising spend paid to platforms is never refundable by us.
- If we materially fail to deliver the Services described in your Proposal and do not remedy this within [15] days of written notice, you may terminate immediately and we will refund the unused pro-rata portion of the current month’s retainer.
- Refunds, where due, are processed to the original payment method within [10] business days.
12. Term and termination
Engagements run monthly and renew automatically until cancelled under Section 11. We may suspend or terminate immediately if invoices remain unpaid [15] days after a reminder, if you materially breach these Terms, or if your instructions would require us to violate law or platform policies. On termination: all outstanding fees become due; upon full payment we complete handover under Section 7; and Sections 8, 13–17, and 19 survive.
13. Confidentiality
Each party will keep the other’s non-public business information confidential, use it only for the engagement, and protect it with reasonable care. This does not apply to information that is public, independently developed, or legally required to be disclosed. This obligation survives termination for [2] years. We may serve other clients, including businesses in your industry or city; we will never use your confidential information for them.
14. Data protection
Our handling of personal data is described in our Privacy Policy. Where you share your customers’ personal data with us (for example, lead lists or CRM access), you confirm it was collected lawfully with any required consents, and we will process it only on your instructions as a processor. Data processing terms are available on request.
15. Limitation of liability
To the maximum extent permitted by law: (a) our total aggregate liability arising out of or relating to the Services or these Terms is limited to the fees you paid us in the [3] months preceding the event giving rise to the claim; and (b) we are not liable for indirect or consequential losses, including lost profits, lost revenue, lost data, business interruption, or reputational loss. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for fraud.
16. Indemnity
You will indemnify us against third-party claims, penalties, and costs arising from: your products or services; content, claims, or offers you provide or approve; your customer data; or your breach of law or platform policies — except to the extent caused by our negligence.
17. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including platform-wide outages, internet failures, natural disasters, or government action. Payment obligations for Services already delivered are not excused.
18. General terms
These Terms together with your Proposal form the entire agreement and supersede prior discussions. We act as an independent contractor; nothing creates a partnership, agency, or employment relationship. You may not assign your rights without our consent; we may engage vetted subcontractors while remaining responsible for the work. If any provision is found unenforceable, the rest remain in effect. A failure to enforce a right is not a waiver of it. Notices may be given by email to the addresses on record.
19. Governing law and disputes
These Terms are governed by the laws of India. The parties will first attempt to resolve disputes amicably within 30 days of written notice; failing that, disputes are subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan, regardless of where you are located.
20. Changes to these terms
We may update these Terms from time to time. The “Last updated” date reflects the current version; material changes will be notified to active clients by email and apply from the next billing cycle. Continued use of the Website or Services after changes take effect constitutes acceptance.
21. Contact
Promotely Digital · Email: hello@getpromotely.com · Phone: +91 9521894282 Address: G-45, Agrasen tower, central spine, Vidhyadhar Nagar, Jaipur, Rajasthan, India